Shipping policy

Order Processing

Orders are generally processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding US federal holidays. Processing time is separate from delivery time.

Additional processing time may be required during promotions, holidays, periods of high demand, address verification, payment review, or other unusual circumstances. When your order ships, we will send a confirmation email with tracking information, where available.

Shipping Within the United States

We offer free standard shipping to addresses throughout the United States.

After dispatch, standard delivery generally takes 2–7 business days. Delivery times are estimates and may be affected by the carrier, destination, weather, holidays, or events outside our reasonable control.

International Shipping

We ship internationally to destinations served by our carriers, except where shipping is prohibited or unavailable.

International shipping is calculated at checkout and typically costs approximately US$60. The actual cost may vary depending on the destination, package, carrier, and available shipping service.

International delivery times vary by destination and customs processing. Any delivery estimate displayed at checkout is not guaranteed.

Unless expressly stated otherwise at checkout, the recipient is responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country. These charges are separate from our product prices and shipping fees. Dawson LLC cannot control or predict these charges.

Shipping Delays

If we cannot ship your order within the timeframe stated when you placed it, we will notify you and provide a revised shipping date where possible.

You will have the option to accept the delay or cancel the unshipped order for a full refund.

Address Accuracy

Please review your shipping address carefully before placing an order.

If you need to correct an address, contact us immediately at info@dawsonwatches.com. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

If a package is returned because the supplied address was incomplete or incorrect, delivery was refused, or required customs charges were not paid, we may deduct the carrier’s return and reshipment costs from any refund to the extent permitted by law.

We will contact you before reshipping an order and may require payment of the additional shipping cost.

Lost, Damaged, or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check the delivery area.

2. Ask household members or neighbors.

3. Contact the shipping carrier.

4. Email us promptly with your order number so we can assist with a carrier inquiry.

If your order arrives damaged, retain the product and all packaging. Take clear photographs of the shipping package, shipping label, packing materials, and damaged product, then contact us promptly.

Contact Us

For shipping questions, contact:

Dawson Watches
Email: info@dawsonwatches.com
Phone: (307) 218-2382
Business Hours: Monday–Friday, 8:30 a.m.–5:00 p.m. MT