Refund policy

30-Day Returns

We accept eligible returns requested within 30 days of delivery.

To qualify for a return, the item must be:

Unused, unworn, and unaltered
In the same condition in which it was received
Returned with all original tags, protective films, manuals, warranty cards, accessories, gifts, and packaging

Proof of purchase is required.

You may carefully try on a watch for fit. However, items showing signs of wear, scratches, removed links, sizing, altered straps, damage, or missing packaging may not qualify for a return.

How to Start a Return

Email info@dawsonwatches.com with:

Your order number
The item you wish to return
The reason for the return

If your return is approved, we will email you the return instructions and return address.

Do not send a product to our business address or any other address before receiving authorization. Unauthorized returns may be refused or delayed.

Return Shipping

For change-of-mind returns, the customer is responsible for return shipping, tracking, and insurance costs.

Original expedited and international shipping charges are non-refundable. We recommend using a trackable and insured shipping service. The customer is responsible for the returned item until it is delivered to the address provided in our return instructions.

If an item is defective, damaged upon arrival, or incorrect due to our error, contact us promptly. After reviewing the claim, we will provide an appropriate remedy and, where applicable, return instructions at our expense.

Non-Returnable Items

Except where required by law, we cannot accept returns of:

Items returned more than 30 days after delivery
Items that have been worn, used, altered, engraved, personalized, resized, or damaged
Items missing their original components, accessories, or packaging
Gift cards
Items clearly marked “final sale” before purchase
Items presenting a hygiene, safety, or fraud concern because of their condition

Sale-priced items may be returned unless they were clearly marked “final sale” before purchase.

Inspections and Refunds

We will inspect an authorized return after it arrives and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process and post the credit.

To the extent permitted by law, we may reduce or deny a discretionary refund if the item is returned used, damaged, altered, incomplete, or otherwise outside the requirements of this policy.

This does not limit any rights you may have for defective, damaged, or misdescribed products.

Exchanges

To request an exchange, contact info@dawsonwatches.com.

Exchanges are subject to product availability. In some cases, we may process an exchange as a return followed by a new purchase.

Order Cancellations

We cannot guarantee cancellation after processing has begun. If the order has already shipped, you may request a return under the terms of this policy.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item is damaged, defective, or incorrect, email info@dawsonwatches.com with:

Your order number
A description of the problem
Clear photographs or video showing the issue
Photographs of the packaging and shipping label, where relevant

Nothing in this policy limits any consumer right or remedy that cannot legally be limited.

Contact Us

Dawson Watches
Email: info@dawsonwatches.com
Phone: (307) 218-2382
Business Hours: Monday–Friday, 8:30 a.m.–5:00 p.m. MT